$99 Cleaning Offer Sign Up

I have read and agree to these terms and conditions, including the service scope, three-hour maximum, preparation requirements, total price, and booking deposit, cancellation and access policy.

Terms and Conditions

Service Scope and Preparation

• Included areas: Up to two bathrooms, one kitchen and one living room, with a maximum of three hours of basic cleaning.

• Time limit and priorities: This offer includes a maximum of three hours on-site, including setup, cleaning and packing away equipment. Before we begin, you choose which included areas we clean first. Completion of every included area is not guaranteed; progress depends on its condition and the time required. Any additional work requires your approval of its scope and price before it begins.

• Basic cleaning: Routine, surface-level maintenance cleaning of accessible surfaces and floors. Deep cleaning is not included.

• Bathrooms: Light cleaning of sinks, toilets, tubs or showers, dusting and wiping accessible surfaces, and floor cleaning.

• Kitchen and living room: Dusting and wiping accessible surfaces, vacuuming or sweeping floors, and mopping where appropriate. No deep cleaning.

• Excluded services: Dishwashing, inside-fridge cleaning, oven cleaning, inside-cabinet cleaning, laundry, deep cleaning, decluttering, organizing, moving items and cleaning other areas.

• Before we arrive: Please clear counters, sinks, bathroom and living-room surfaces, and floors. Put away dishes, personal belongings, fragile items and valuables so our team can clean safely.

• Items left in place: We clean around belongings where safely accessible. We do not lift or move items to clean underneath or behind them. Obstructed areas may remain uncleaned.

• Existing damage: Please inform us of any loose fixtures, damaged surfaces or items requiring special care before cleaning begins.

• Work outside the scope: Additional work is not included or undertaken under this offer. If we determine that we cannot proceed with the agreed service, we will inform you before beginning work.

Price and Booking

• Total price: C$99 for the service described above.

• Booking deposit: A C$30 deposit is credited toward the C$99 total and is not an additional fee. The remaining C$69 is payable upon completion.

• Booking confirmation: Your requested appointment is subject to our written confirmation. We will confirm the appointment date, start time and service address. If we cannot accommodate your request, your deposit will be refunded in full.

Cancellation, Rescheduling and Access

• Building and property access: Before the appointment, provide the correct address, unit number and entry instructions. Arrange any required concierge authorization, building permission or elevator reservation so our team and equipment can reach the service area at the confirmed start time. Be available or arrange an authorized person to provide access. If access is unavailable, the cancellation and access policy below applies.

• How to cancel or reschedule: Email your request to [email protected] or call, text 437-800-2812. Include your name and the date and time of the appointment you wish to cancel or reschedule.

• At least 48 hours’ notice: Notify us at least 48 hours before your confirmed appointment’s start time. You may choose a full deposit refund or transfer your deposit to a rescheduled appointment, subject to availability.

• Late cancellation or unavailable access: If you cancel or reschedule with less than 48 hours’ notice, or our team cannot access the property at the agreed time because access has not been provided, we may retain an amount from your deposit to cover reasonable losses caused by the cancellation or missed visit, up to the C$30 deposit paid. We will explain any deduction and refund the unused portion.

• If we cancel: You may choose a full deposit refund or transfer your deposit to another available appointment.

• Refund timing: Eligible refunds will be issued within five to seven business days after we receive your cancellation request or notify you that we have cancelled. Any shorter timeframe required by applicable law takes priority. Your payment provider may require additional processing time.

• Statutory cancellation rights: The 48-hour notice rule and deposit deductions do not apply where applicable consumer protection law gives you a right to cancel without penalty. The contact methods above do not restrict any legally permitted method of giving statutory cancellation notice.

Our Commitment and Your Rights

We will treat your home and belongings with care and respect throughout the service.

These terms do not waive or limit your statutory consumer rights, including rights relating to service quality, cancellation and refunds under applicable Ontario consumer protection law.