I have read and agree to these terms and conditions, including the kitchen-only scope, three-hour maximum, customer decision and preparation requirements, donation exclusions, C$85 total price, C$30 credited deposit, C$55 balance, and cancellation and access policy.
Terms and Conditions
Service Scope and Preparation
• Included service: Up to three hours of kitchen sorting, decluttering and placing kept items into existing shelves, drawers or customer-provided boxes and containers.
• Sorting categories: We help you separate kitchen items into keep, trash and donate. You decide what to keep, discard or donate. We will not discard belongings without your approval.
• Time limit and priorities: The appointment has a maximum duration of three hours, including sorting, arranging kept items and handling waste generated by this service. We agree on priorities at the beginning. Completion of the entire kitchen is not guaranteed; progress depends on the volume of belongings and time needed for your decisions.
• Existing storage: We use storage already available in your kitchen and containers you provide. Storage products, installation and repairs are not included. Emptying all drawers or cabinets in advance is your responsibility if required for your chosen arrangement; this offer does not include a separate drawer-clearing service.
• Kitchen organization trash only: We help bag and place ordinary trash generated during this kitchen organization session in your designated on-site bin or disposal area, where safely accessible. Existing household trash, trash from other activities or areas, and off-site trash removal are not included. Donation items remain your responsibility, including any decision to discard them.
• Donations: We help identify and separate donation items. You are responsible for their removal, pickup or drop-off. Donation items will not be discarded without your explicit approval.
• Excluded services: Cleaning or deep cleaning, dishwashing, appliance cleaning, organizing other rooms, heavy lifting, moving appliances or fixed fixtures, donation transport and supplying storage products.
• Before we arrive: Provide safe kitchen access, usable sorting space, trash bags and any containers you want us to use. Set aside valuables and fragile items. Be available to approve keep, discard and donation decisions.
• Existing damage: Please identify damaged storage, loose fixtures and belongings requiring special care before work begins.
• Work outside the scope: Additional work is not included under this offer. Any separate service requires an agreed scope and price before it begins.
Price and Booking
• Total price: C$85 for the service described above.
• Booking deposit: C$30 is credited toward the C$85 total and is not an additional fee. The remaining C$55 is payable upon completion of the appointment.
• Booking confirmation: Your requested appointment is subject to our written confirmation of the date, start time, address and agreed scope. If we cannot accommodate your request, your deposit will be refunded in full.
Cancellation, Rescheduling and Access
• Building and property access: Before the appointment, provide the correct address, unit number and entry instructions. Arrange any required concierge authorization, building permission or elevator reservation so our team and equipment can reach the service area at the confirmed start time. Be available or arrange an authorized person to provide access. If access is unavailable, the cancellation and access policy below applies.
• Contact: Email [email protected] or call or text 437-800-2812. Include your name and confirmed appointment date and time.
• At least 48 hours’ notice: You may choose a full deposit refund or transfer your deposit to a rescheduled appointment, subject to availability.
• Less than 48 hours’ notice or unavailable access: We may retain an amount from your deposit to cover reasonable losses caused by a late cancellation, rescheduling or missed visit, up to C$30. We will explain any deduction and refund the unused portion.
• If we cancel: You may choose a full deposit refund or transfer your deposit to another available appointment.
• Refund timing: Eligible refunds will be issued within five to seven business days after your cancellation request or our cancellation notice. Any shorter period required by applicable law takes priority. Your payment provider may require additional processing time.
• Statutory rights: These policies do not restrict any cancellation or refund rights provided by applicable consumer protection law, or legally permitted methods of giving cancellation notice.
Our Commitment and Your Rights
We will treat your home and belongings with care and respect. These terms do not waive or limit your statutory consumer rights, including rights relating to service quality, cancellation and refunds.
Shop: Toronto, Canada
Call 437-800-2812
Email: [email protected]