I have read and agree to these terms and conditions, including the service scope of three-hour maximum, light-to-moderate-clutter requirement, moving limits, preparation and water-supply requirements, return placement of belongings, C$280 service price, C$50 deposit, conditional C$50 fee, C$100 charge when an unprepared property prevents all work, and cancellation and access policy.
Terms and Conditions
Service Scope and Preparation
• Included services: Moving ordinary, lightweight items out of the garage, pressure washing the accessible garage floor and returning the moved items afterward.
• Time limit: This offer includes a maximum of three hours on-site, including setup, moving eligible items out, pressure washing, returning moved items and packing away equipment. We plan the work within this limit, allowing time to return moved items safely. Any additional service requires your approval of its scope and price before it begins.
•Offer eligibility: This offer applies to one garage with light to moderate clutter and an agreed scope that can be completed within the three-hour limit. Eligibility depends on the volume and type of items and accessible floor area, rather than garage size or number of doors alone.
• Cleaning method: Pressure washing of the garage floor only. Sweeping, vacuuming, wiping, and cleaning walls or ceilings are not included.
• Moving items: We move only ordinary, lightweight items that our team can safely carry using its available equipment. We do not lift or move heavy or bulky items, fridges, fixed shelving or cabinets. Dismantling and disconnecting items are not included.
• Returning items: Moved items will be returned to the garage without wiping, sorting or organizing them. Their placement may differ slightly from the original layout following cleaning.
• Excluded services: Sweeping, vacuuming, cleaning belongings or shelving, decluttering, sorting, organizing, junk removal, disposal, donation pickup and donation drop-off.
• Before we arrive: Please provide access to the garage, a clear route and a suitable area outside where lightweight items can be temporarily placed. Remove vehicles, valuables, fragile belongings and items that must not get wet from the work area.
• Water supply: You must provide a working hose and hose bib connected to an available water supply before the appointment.
• Items remaining in the garage: Please disclose heavy, bulky or fixed items before booking. You must remove them yourself or provide suitable waterproof covers and ensure they are protected before our arrival. Items remaining in place must allow safe access and pressure washing. Areas underneath or behind items we cannot move may remain uncleaned.
• Unprepared property: A single C$50 fee applies per appointment if the required water supply, temporary placement space or item protection has not been provided, or undisclosed heavy or bulky items interfere with the agreed work. This fee does not include moving excluded items or preparing the property. We will explain the issue and applicable fee before beginning work. Unavailable entry to the property alone is handled under the cancellation and access policy and does not trigger this additional fee.
• If no cleaning can proceed: If an unprepared property prevents all work, our team will leave. We will retain the C$50 deposit to cover the missed visit and charge one additional C$50 unprepared-property fee. The total charge is C$100, including the deposit already paid, with C$50 remaining payable. The C$280 cleaning price will not also be charged. These charges remain subject to applicable consumer protection law.
• Existing damage: Please inform us of cracks, damaged flooring, loose coatings, exposed electrical components or items requiring special care before cleaning begins. We will assess whether the accessible floor can be safely pressure washed.
• Work outside the scope: Additional work is not included or undertaken under this offer. If we determine that we cannot proceed with the agreed service, we will inform you before beginning work.
Price and Booking
• Total price: C$280 for the service described above. If cleaning proceeds and the C$50 unprepared-property fee applies, the total is C$330. If no work can proceed because the property is unprepared, the total charge is C$100 as described above.
• Booking deposit: A C$50 deposit is credited toward your total and is not an additional fee. The remaining C$230, plus the C$50 unprepared-property fee if applicable, is payable upon completion.
• Booking confirmation: Your requested appointment is subject to our written confirmation. We will confirm the appointment date, start time, service address and agreed scope. If we cannot accommodate your request, your deposit will be refunded in full.
Cancellation, Rescheduling and Access
• Building and property access: Before the appointment, provide the correct address, unit number and entry instructions. Arrange any required concierge authorization, building permission or elevator reservation so our team and equipment can reach the service area at the confirmed start time. Be available or arrange an authorized person to provide access. If access is unavailable, the cancellation and access policy below applies.
• How to cancel or reschedule: Email your request to [email protected] or call or text 437-800-2812. Include your name and the date and time of the appointment you wish to cancel or reschedule.
• At least 48 hours’ notice: Notify us at least 48 hours before your confirmed appointment’s start time. You may choose a full deposit refund or transfer your deposit to a rescheduled appointment, subject to availability.
• Late cancellation or unavailable access: If you cancel or reschedule with less than 48 hours’ notice, or our team cannot access the property at the agreed time because access has not been provided, we may retain an amount from your deposit to cover reasonable losses caused by the cancellation or missed visit, up to the C$50 deposit paid. We will explain any deduction and refund the unused portion. The additional unprepared-property fee does not apply solely because you cancel or access to the property is unavailable.
• If we cancel: You may choose a full deposit refund or transfer your deposit to another available appointment. The unprepared-property policy above applies where the visit cannot proceed because the preparation requirements have not been met.
• Weather or unsafe conditions: If weather or site conditions prevent safe pressure washing, we will inform you and offer a rescheduled appointment or a full deposit refund. An unprepared-property fee will not apply solely because of weather.
• Refund timing: Eligible refunds will be issued within five to seven business days after we receive your cancellation request or notify you that we have cancelled. Any shorter timeframe required by applicable law takes priority. Your payment provider may require additional processing time.
• Statutory cancellation rights: The 48-hour notice rule, deposit deductions and unprepared-property charges do not apply where applicable consumer protection law gives you a right to cancel without penalty. The contact methods above do not restrict any legally permitted method of giving statutory cancellation notice.
Our Commitment and Your Rights
We will treat your property and belongings with care and respect throughout the service. Client preparation and covering requirements do not remove our responsibility to perform the work with care.
These terms do not waive or limit your statutory consumer rights, including rights relating to service quality, cancellation and refunds under applicable Ontario consumer protection law.
Shop: Toronto, Canada
Call 437-800-2812
Email: [email protected]
