$55 Deep Cleaning Offer Sign Up

I have read and agree to these terms and conditions, including the service scope three-hour maximum, combined 10-unit limit, preparation requirements, responsibility for belongings, C$55 service price, C$30 deposit, conditional C$20 fee, C$50 charge when no cleaning can proceed because all included areas are unprepared, and cancellation and access policy.

Terms and Conditions

Service Scope and Preparation

• Included areas: Interior deep cleaning of one oven, one fridge and up to 10 cabinet compartments or drawers total in one kitchen, with upper and lower cabinets combined.

• Cabinet and drawer counting: Each separate cabinet compartment counts as one unit, regardless of the number of doors. Two doors opening into the same undivided compartment count as one unit. Each individual drawer counts as one unit. The combined limit is 10 units; units beyond the agreed 10 are excluded.

• Deep cleaning: Thorough cleaning of accessible interior surfaces within the included oven, fridge, cabinet compartments and drawers.

Time limit and priorities: This offer includes a maximum of three hours on-site, including setup, cleaning and packing away equipment. We agree on your priorities before starting. Completion of every included area is not guaranteed; progress depends on its condition and the time required. Any additional service requires your approval of its scope and price before it begins.

• Excluded services: Dishwashing, laundry, decluttering, organizing, moving or sorting belongings, food disposal, exterior appliance or cabinet cleaning, and cleaning other areas.

• Before we arrive: Please completely empty the oven, fridge and selected cabinet compartments and drawers. Remove food, dishes, cookware and personal belongings, and discard expired food before the appointment. Ensure the oven is switched off and completely cool.

• Responsibility for belongings: Moving, tracking, sorting, storing and returning food or belongings are your responsibility. These tasks are not included in the service.

• Items left in place: We clean around belongings where safely accessible. We do not lift or move items to clean underneath or behind them. Obstructed areas may remain uncleaned. Our team will not wait while you empty these areas.

• Unprepared areas: If any included area has not been emptied before the appointment, a single C$20 fee applies per appointment, regardless of how many areas are unprepared. This fee does not include emptying areas or handling belongings. We will notify you of the fee and affected areas before beginning work.

• If no cleaning can proceed: If none of the included areas can be cleaned because they have not been emptied, our team will leave. We will retain the C$30 deposit to cover the missed visit, and the additional C$20 unprepared-area fee will be payable. The total charge is C$50, including the deposit already paid. These charges remain subject to applicable consumer protection law.

• Existing damage: Please inform us of any loose fixtures, damaged surfaces or items requiring special care before cleaning begins.

• Work outside the scope: Additional work is not included or undertaken under this offer. If we determine that we cannot proceed with the agreed service, we will inform you before beginning work.

Price and Booking

• Total price: C$55 for the service described above. If cleaning proceeds and the C$20 unprepared-area fee applies, the total is C$75. If no cleaning can proceed because all included areas are unprepared, the total charge is C$50 as described above.

• Booking deposit: A C$30 deposit is credited toward your total and is not an additional fee. The remaining C$25, plus the C$20 unprepared-area fee if applicable, is payable upon completion. If no cleaning can proceed because all included areas are unprepared, the deposit is retained and C$20 remains payable, subject to applicable law.

• Booking confirmation: Your requested appointment is subject to our written confirmation. We will confirm the appointment date, start time and service address. If we cannot accommodate your request, your deposit will be refunded in full.

Cancellation, Rescheduling and Access

• Building and property access: Before the appointment, provide the correct address, unit number and entry instructions. Arrange any required concierge authorization, building permission or elevator reservation so our team and equipment can reach the service area at the confirmed start time. Be available or arrange an authorized person to provide access. If access is unavailable, the cancellation and access policy below applies.

• How to cancel or reschedule: Email your request to [email protected] or call, text 437-800-2812. Include your name and the date and time of the appointment you wish to cancel or reschedule.

• At least 48 hours’ notice: Notify us at least 48 hours before your confirmed appointment’s start time. You may choose a full deposit refund or transfer your deposit to a rescheduled appointment, subject to availability.

• Late cancellation or unavailable access: If you cancel or reschedule with less than 48 hours’ notice, or our team cannot access the property at the agreed time because access has not been provided, we may retain an amount from your deposit to cover reasonable losses caused by the cancellation or missed visit, up to the C$30 deposit paid. We will explain any deduction and refund the unused portion. The unprepared-area fee does not apply solely because you cancel or access is unavailable.

• If we cancel: You may choose a full deposit refund or transfer your deposit to another available appointment. The unprepared-area policy above applies where the visit cannot proceed because you have not emptied the included areas.

• Refund timing: Eligible refunds will be issued within five to seven business days after we receive your cancellation request or notify you that we have cancelled. Any shorter timeframe required by applicable law takes priority. Your payment provider may require additional processing time.

• Statutory cancellation rights: The 48-hour notice rule, deposit deductions and unprepared-area charges do not apply where applicable consumer protection law gives you a right to cancel without penalty. The contact methods above do not restrict any legally permitted method of giving statutory cancellation notice.

Our Commitment and Your Rights

We will treat your home and belongings with care and respect throughout the service.

These terms do not waive or limit your statutory consumer rights, including rights relating to service quality, cancellation and refunds under applicable Ontario consumer protection law.